What is the hottest mobile trend for 2010? The answer seems obvious. It’s Foursquare, the Twitter of 2010, the leading location-based social network which, with a game aspect, encourages people to explore their neighborhoods via their smartphones, share their visits with local attractions, events and businesses and gives them rewards when they do so.
Further than that, Foursquare, which in April 2010 reached a million users in just over a year of existence, is driving new online strategies for businesses. It offers them multiple ways to attract customers and gain qualitative and quantitative feedback on their establishment. If you own a “physical” retail business such as a shop, a restaurant, a bar, a hotel, etc,. find 6 ways to use Foursquare in order to boost your sales and increase your customers’ loyalty:
1. Are you listed?
First thing to do is visit Foursquare website and search for your business to see if it is already listed. If yes, make sure the information presented is correct and complete. You will need to create a personal account in order to correct your information or add your business.
2. Offer “Specials”!
Businesses can offer discounts or special offers to reward people who “check-in” their establishment and develop stronger relationships with their customers. There are many ways to treat your customers with Specials: Some of them are the “check-in specials” that help you reward the customers that reach a specific number of visits or the “frequency-based specials”.
3. Give tips!
You can give your customers tips in order to enhance their experience within your business. If you own a restaurant, you can leave tips about the day specials, the best time to come for a drink, the things to do in your establishment, etc. It is definitely a fun and creative way to attract customers!
4. Learn about your business
FourSquare offers business analytics that makes it possible for business owners to see how customers interact within their businesses. Additionally it helps them improve their services, since they can read the reviews about what customers like, what tips and comments they leave, understand their needs etc.
5. Reward Mayors!
The person who “checks_in” the more frequently in your business in a period of two months, reaches the “Mayor” status. Offer the Mayor something really special to reward him for his loyalty, like “free drinks” or give him the power to be a creative part of your team by choosing the music you will play or a theme for a special night, etc. Not only you will make your Mayor happier, but also you will increase the competition amongst your customers in order to de-throne the current mayor and take his/her place!
6. Interact with your customers
Foursquare gives you the opportunity to get closer than ever with your customers, since, not only you will discover your best customer by checking his Mayor status, but through the game, you will interact with all your customers and acquire a friendly reputation.
Most of all, always keep in mind that Foursquare is a game which gives businesses the chance to be creative and build relationships with the customers. If you adopt the Foursquare philosophy, your customers will inevitably talk about your business and reward you back for your services.